Got a problem? Need it escalated?
The Chorus Escalate app gives fingertip access to Chorus customer escalation processes right from your smartphone.
The Chorus Escalate application covers Provisioning, Assure and Billing escalations and includes the following:
- Escalation definitions & criteria.
- Information required by Chorus to enable efficient investigation of your issue.
- Peer-to-peer contact point matrix.
- Expected response times.
To arrange access please contact your Chorus Service Delivery Manager.